Legal

Subscriptions are billed monthly only. There is no annual billing option at launch.

Standard list pricing for the Company plan is $29 USD per month. Servstead may offer a limited Founders promotion to the first 50 qualifying businesses at $19 USD per month with the same plan features; Founders pricing remains locked for that business while the subscription stays active and in good standing.

Included with the base plan: 15 GB of file storage for photos and attachments, 1 manager seat, 5 field crew seats, and unlimited job records (jobs, customers, estimates, and leads are never auto-deleted while your subscription is active; soft-archive is available for organization and tax/audit history) unless otherwise stated on our pricing page.

Optional add-ons may include additional manager seats at $10/month each beyond the included seat, field crew seats at $2.5/month each beyond the included seats, and storage add-ons at the prices shown on https://servstead.com/pricing.

Servstead may offer a 14-day free trial. A valid payment method is required to start a trial unless we explicitly state otherwise.

Unless you cancel before the trial ends, your subscription converts automatically to a paid plan and your payment method will be charged at the then-current rate for the plan and add-ons you selected.

Trials are limited to one per business or customer unless we approve otherwise. We may modify or discontinue trial offers at any time.

Subscriptions renew automatically each month until canceled. By subscribing, you authorize Servstead and our payment processor to charge your payment method on a recurring monthly basis for applicable fees and taxes.

You are responsible for keeping payment information current. Failed payments may result in suspension or termination of access after reasonable notice.

You may cancel anytime from Settings → Plan & storage. Cancellation takes effect at the start of your next billing cycle, and you retain full access until then. All fees are non-refundable, including partial billing periods.

You may cancel from your account billing settings or by contacting servstead@gmail.com.

All subscription fees are non-refundable. We do not issue prorated credits for unused time within a billing period.

If you believe you were billed in error, contact servstead@gmail.com within thirty (30) days of the charge. We will review good-faith billing disputes and may issue account credit at our discretion; refunds are not guaranteed.

We may change prices or plan inclusions. For existing subscribers, material price increases will take effect no sooner than the next monthly renewal after at least thirty (30) days' notice by email or in-product notice. Founders-rate subscribers keep their locked Founders monthly price while their subscription remains active unless they cancel or we terminate for cause.

Fees are exclusive of applicable sales, use, VAT, GST, or similar taxes unless stated otherwise. You are responsible for all taxes associated with your purchase other than taxes based on our net income.

Payments are processed by Stripe or another designated processor. Your use of payment features is subject to the processor's terms.

Initiating an improper chargeback or payment reversal may result in immediate suspension. You remain responsible for fees, chargeback amounts, and processor penalties caused by your account activity.

Servstead may provide tools for you to invoice and collect payments from your customers. You are the merchant of record for those transactions unless a separate agreement states otherwise.

You are solely responsible for refunds to your customers, sales tax collection and remittance, payment disputes, chargebacks, and compliance with card network and payment laws. Servstead is not liable for funds you collect from or owe to your customers.

File storage is subject to plan limits and optional add-ons. Cloud photo and receipt files may be cleared by you after your account reaches 10 GB of file usage; jobs still under warranty cannot have their files cleared. Exceeding file storage does not delete job, customer, estimate, or lead records. If you exceed included storage, uploads may be blocked until you purchase additional storage or clear eligible files. We are not liable for inability to upload due to limit enforcement.

Billing questions: servstead@gmail.com.